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inner reviews - Sercotel Andorra Park Hotel

Experiences

Reviews from our customers

8.8 Over 10

Excellent
Over 1798 reviews
Cleaning
8.9%
8.9
Location
9.0%
9.0
Services
8.9%
8.9
Staff
8.9%
8.9
Price
8.1%
8.1
1798

Opinions

Carina

France, Jan. 20, 2016, 9:18 p.m.

Nice room, staff let it down

Positive review

Great room, bed and view.

To improve

Staff at reception should be more interested when a guest walks past the desk, they are the soul of the lobby, we were never looked at or greeted, we had to greet first to get any response. Everybody was always on the computer, looking at the screen or talking to each other. This was not a five star welcome or guest service.
Also this survey could use improvement. I just got one from Piolets Park and Spa and that looked much more professional.

David

Spain, Nov. 15, 2015, 3:55 a.m.

My stay at Andorra Park

Positive review

Really nice hotel. I loved the room and its facilities. The hotel was very beautiful too, and the people at the desk was very nice with any questions.

To improve

Everything was ok

Couple

Spain, Aug. 10, 2015, 6:29 p.m.

Positive review

TV channel, poor quality of image (no HD channel, we are in 2013!), bad remote control (impossible change channel from the bed). On the 2nd day, maids might be over busy, as our room was not that clean (forgot to vacuum the carpet).

Couple

Switzerland, Aug. 10, 2015, 6:27 p.m.

Positive review

No

Couple

France, Aug. 10, 2015, 6:27 p.m.

Couple

Netherlands, Aug. 10, 2015, 6:24 p.m.